The most successful public organisations and governments are powered by passionate individuals who are fully empowered to make a difference. When given the right tools, these people can realise their full potential and make government leaner and more responsive.
Want a more Dynamic Government? With Microsoft Dynamics you can provide services to citizens faster and more cost effectively. You can empower your employees to be more proactive, while gaining the visibility and accountability your constituents demand.
Features & Benefits
311 service centers
Now you can actively respond to your citizens by leveraging the same enterprise-grade contact center tools used by high-volume global organisations—adapted to meet the unique needs of government service centers.
Insights and accountability
Increased visibility, internal controls, and reporting tools help you to cost-effectively stay a step ahead of compliance and administrative requirements
A flexible fund-based chart of accounts makes data entry simpler. It also addresses compliance with government reporting requirements
Workers can get a broader view of financial priorities and check resources against budget objectives to support vital citizen and constituent services
Software proactively tracks revenues, expenditures, and personnel resources against defined budget objectives
The system also manages complex regulatory, budgetary, and grant compliance requirements
Justice case management
Increasing visibility where you need it most can help key stakeholders across your justice system be more effective. From crime-scene investigation through the trial process, a complete 360-degree view across cases helps to ensure transparency and facilitates review and analysis.
Licenses and permits
Take the paper and the pain out of labour-intensive processes, like tracking the applications for government-issued permits. Your team can be more productive as they deliver a great citizen experience.
Provide exceptional care to citizens with disabilities or with ongoing medical conditions and to those who have special needs. Endow these individuals with self-service capabilities that they can easily master, while helping to ensure that key stakeholders are readily accessible for important decisions.
At its heart, effective grants management is about empowerment. Now you can streamline the processes involved in distributing those grants with a single, integrated solution that connects to your existing financial systems. This allows you to automate mundane tasks so that your team can stay focused on awarding money to the most deserving applicants.
Educational institutions today face daunting economic pressures and shortages of capital. Leaders are looking for ways to control costs while still providing high-quality service and preserving programs. They need to support a steady—or growing—number of students with fewer resources and staff. Integrated solutions built on Microsoft Dynamics can help you gain deeper insight into corporate and alumni relations, admissions and enrollment, facilities and asset management, recruiting and staffing, student and teacher performance, and more.
Features and Benefits
Track recruiting and admissions
Target your marketing effectiveness toward prospective students and other audiences, and track event attendance and the success of marketing campaigns—all in the same program. Automate the recruiting life cycle, including prospective student record management, funnel reporting and analytics, email communications and tracking, web-based forms for inquiry and event registration, travel and event management, and online admissions applications.
Streamline teacher evaluations and certifications
Eliminate paper processes, and help increase consistency and efficiency for the teacher certification process and other career-related processes. Streamline tasks so that you can devote resources to finding and placing the best and brightest teachers.
Enrich student life-cycle management
Incoming students are more engaged with social networking and new technologies than ever before. Take advantage of this opportunity to reach out and engage with them, on their terms, across all touch points in the student experience. Enrich their interactions, with personalized marketing communication that provides measurable results back to you so that you can make informed decisions.
Help improve customer service and constituent management
Ensure that your help desks are operating efficiently to prioritise and route requests across departments to deliver a high quality of service to all of the constituents you serve. Enhance the communication processes between your academic institution and parents, community officials, benefactors, and others to increase awareness and to drive participation at charitable events, sporting activities, and more.
Concentrate on continuing education
Tame the deluge of email communications between prospective distance-learning and continuing education students and their teachers. Pursue consolidation of transparent information, accountability, and data-driven decision-making, and invest in the right outlets to ultimately provide the best experience for students worldwide.
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