Consumer packaged goods (CPG) distributors face big challenges selling to the fiercely competitive and rapidly evolving retail industry. Intense price stress at the retail level puts pressure on distributors and leads to smaller margins. Alternatives, such as mail order, catalogue sales, and direct sales, bypass the traditional distribution channels altogether, forcing companies to add value to their services to retain customers.
Microsoft Dynamics can help you succeed in the CPG industry with financial, process, and customer relationship management (CRM) solutions. Deploying these flexible solutions can give your company a significant competitive advantage by helping to: meet retailers' demands more effectively, lower the cost of operations, and improve customer satisfaction.
Streamline business processes
Automate critical business processes and help reduce internal costs.
Create accurate demand-forecasting models that lower inventory and improve customer satisfaction.
Speed order picking by up to two to six times with powerful, integrated Automatic Data Collection (ADC) solutions.
Quickly access accurate information
Instantly view real-time and historic data across multiple locations to improve decision-making and understand where savings can be found.
Implement metrics and tracking for individual warehouses and departments.
Use intelligent knowledge management to identify opportunities for new products and services to be offered.
Exceed customer requirements
Improve ability to respond to unique customer needs, such as specific packaging, marking, and shipping requirements.
Increase the accuracy and speed of customer interactions with low-cost, easy-to-implement Web-based systems.
Improve customer support by effectively tracking and monitoring customer needs and requests.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that automate & streamline financial, customer relationship, & supply chain processes in a way that helps you drive business success.
WHO IS MICROSOFT DYNAMICS FOR
Microsoft Dynamics solutions include applications & services for retailers, manufacturers, wholesale distributors, & service companies, doing business domestically or in multiple countries. With these tools in hand, people in every key position in your organisation can contribute to the success of your company. Microsoft Dynamics enhances all lines of business in your organisation & delivers exceptional benefits in three critical areas:
Microsoft Dynamics solutions help you maintain control of your finances & manage them with a high level of efficiency. You can make complete, current financial information & reports available for business planning. Simplify & automate routine & repetitious functions, so your employees can focus on more critical tasks. Also, create the required financial & other reporting needed to realise flawless regulatory compliance.
CUSTOMER RELATIONSHIP MANAGEMENT (CRM):
Microsoft Dynamics CRM helps you maintain close contact with your customers & prospects, & manage sales & marketing initiatives & track their results. Microsoft Dynamics can also assist you in identifying emerging customer needs early & respond to them before the competitors do.
SUPPLY CHAIN MANAGEMENT:
With Microsoft Dynamics, you can connect your entire supply chain in a productive, fast-moving flow. Assess the business value of your vendor & business partner relationships to make sure they suit your objectives. Offer sophisticated communicative, collaborative, & self-service capabilities to make it easy & compelling for other companies to do business with you. Increase efficiencies in distribution to improve customer satisfaction & reduce the cost of doing business