From engineering and production to quality assurance and customer service—the role of Operations is to increase profit by getting quality product ready for market on time and to provide the best possible customer service.
Operations encompasses different departments, including research and development, engineering, materials, production, plant management, purchasing, warehousing, and shipping and receiving. To facilitate collaboration among departments, the Operations team needs a business management solution to provide a single source of data and platform for shared processes.
Using a single system for different department helps to ensure that all orders are complete and filled in a timely and accurate manner. And an integrated system allows your company to manage exceptions as smoothly as possible. Managers have access to the same source of information, so everyone is kept up to date on customer demand, materials shipments, and production schedules.
Microsoft Dynamics serves as a shared source of data and processes for engineering, materials, production, and shipping and receiving, helping those departments work together to achieve business success. Some of the challenges faced by Operations teams include:
- Efficient order entry and distribution. To effectively meet customer needs, Operations groups need to maintain tight control over order processing, transmit orders quickly to the appropriate departments, and keep sufficient stock on hand to complete the orders.
But many variables may complicate these tasks. Microsoft Dynamics gives order processors the tools they need to effectively communicate with customer service, sales, purchasing, and warehouse departments in a well-designed order-entry system that looks and feels like familiar Microsoft Office system software.
- Integrated demand planning. For manufacturing and distribution, demand planning determines whether production is efficient and whether delivery is comfortably and economically on-time.
Microsoft Dynamics helps Operations managers create accurate demand forecasts based on historical sales and customer data.
Reports and access to ongoing key performance indicators help provide insight into emerging trends.
Materials, production, and logistics departments use this information as a foundation for their own planning.
And Microsoft Dynamics Microsoft Dynamics simplifies demand planning by integrating with Microsoft Office Excel.
- Capably manage exceptions. For manufacturing operations, the key to customer satisfaction is the ability to produce and deliver what customers want, when they want it.
So manufacturers need to be effective in managing orders that call for customized products and that require special materials or process adjustments.
Throughout your operations, Microsoft Dynamics supports exceptions management with flexible planning and production options and the ability to account for non-inventory parts or add items to the inventory.
And because Microsoft Dynamics sales and manufacturing functionality is integrated with financial management, employees can easily make required accounting adjustments.