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Motion Field Service Solutions

Supplier: Motion Computing

Across a broad range of industries, field service organizations struggle with manual, paper-based processes and a variety of forms used to track and manage activities related to in-the-field projects.

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Motion Field Service Solutions

From dispatch and scheduling to maintenance and repair, without access to real-time information productivity is reduced, billing cycles are slowed, inefficient repair cycles are lengthened and service costs are increased.

Benefits

  • Improve customer satisfaction by increasing the first time fix rate with immediate access to important information such as inventory details, preventative maintenance appointments, warranty details and technician availability.
  • Reduce fuel costs and drive times by enabling real-time load balancing and job status for dispatch.
  • Improve billing cycle times by capturing signatures after each appointment and immediately submitting paperwork with continuous, in-the-field connectivity.
  • Virtually eliminate the use of paper in the field by creating electronic records that can be uploaded and shared throughout the day.
  • Provide a higher level of customer service with more accurate appointment scheduling due to real-time access to field worker estimated time of arrival and time to completion.
  • Enable technicians to capture data while in the field, reducing error-prone and time consuming data entry processes.

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