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On Hold Messages/Music

Supplier: MetWest Communications

From promoting your products, services or business hours to simply providing your callers with music or radio while they wait, we have a large range of On Hold solutions for your business.

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Benefits of music on hold may include the following, if properly configured:

  • Assures the caller that their call is still connected
  • Assures the caller that their call is important and will be answered as soon as possible
  • Entertains the caller, which gives the impression that the time spent on hold is shorter than what it really is
  • Informs the caller of his place in queue and the approximate length of time until his call will be taken
  • Informs the caller of information about the company, such as store hours, locations, or services
  • Informs the caller about promotions or new products
  • Informs the caller about products and services offered by the company

Custom Messages

At Metwest we can provide a custom Message/Music for your business at great rates. Recorded in a proper recording studio we can help you get that profesional touch at a budget price. Contact us today so we can help promote your product while your callers wait.

Message/Music Source Devices

After selecting what you want your callers to here when they are on hold you then need to select a source device to record the message/music on to. Some Telephone Systems can have a small amount of Message/Music recorded directly into the phone system itself but most require an external source device to plug into your phone system using a special cable called an Line Isolation Unit (L.I.U).

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