Your end-customers might have issues with your product and need after-sales services such as:
Repairs (in/out of warranty)
Swap/in swap out
Our facilities are set up for all these requirements for maintaining your products and servicing your customers.
Contact us today to find a solution to suit your business requirements.
A client ran a small team of technicians to carry out ongoing depot repairs for its fleet of field-deployed equipment. A sudden surge in the product failure rate had depleted the available pool of spare units and the repair team couldn't handle the increased repair volumes.
Skyzer processed the repair backlog by carrying out approximately 700 repairs per week for 8 weeks.
The spares pool was replenished and the cost of oustourcing the repairs was lower than the client's usual internal cost.
Subsequently, the client outsourced all of its repair requirements to Skyzer, and gained the following benefits:
Ongoing flexible repair capacity
Three technicians were transfered to Skyzer's repair team
The remaining technician was re-deployed in the client's organisation where he could add greater value
The client's repair centre was sublet at a lucrative rental rate
The repair turnaround was kept low
The client's repair management burden has been reduced to simply monitoring Skyzer KPI's
Skyzer Technologies | Logistic Solutions
Skyzer Technologies is a Third Party Service Provider (3PSP) providing outsourced product support solutions for your ongoing or project-based service requirements.
We can help at every stage of the product lifecycle, allowing you to focus on your core business.
We offer reverse and forward logistics solutions for OEM’s, importers and distributors of electronic/electro-mechanical equipment in various industry sectors such as Banking, Finance, Retail, Medical, Military, Security, Telecommunications.
Our operations are based in Sydney, Australia and Auckland, New Zealand.