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Product Maintenance

Supplier: Skyzer Technologies

Your product has been shipped to your end-market or distribution channels. However, the product life cycle doesn’t stop here.

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Your end-customers might have issues with your product and need after-sales services such as:

  • Repairs (in/out of warranty)
  • Field service
  • Asset management
  • Materials/spares management
  • Logistics
  • Swap/in swap out
  • Warehousing

Our facilities are set up for all these requirements for maintaining your products and servicing your customers.
Contact us today to find a solution to suit your business requirements.

Scenario

Project Requirements:

A client ran a small team of technicians to carry out ongoing depot repairs for its fleet of field-deployed equipment. A sudden surge in the product failure rate had depleted the available pool of spare units and the repair team couldn't handle the increased repair volumes. 

Solution Skyzer:

Skyzer processed the repair backlog by carrying out approximately 700 repairs per week for 8 weeks.

The spares pool was replenished and the cost of oustourcing the repairs was lower than the client's usual internal cost.

Subsequently, the client outsourced all of its repair requirements to Skyzer, and gained the following benefits:

  • Ongoing flexible repair capacity
  • Three technicians were transfered to Skyzer's repair team
  • The remaining technician was re-deployed in the client's organisation where he could add greater value
  • The client's repair centre was sublet at a lucrative rental rate
  • The repair turnaround was kept low
  • The client's repair management burden has been reduced to simply monitoring Skyzer KPI's
     

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