Quality Assurance Review and Steering Committee
CMC utilises an internal Quality Assurance (QA) and Review process for all our client engagements from Project Feasibility Assessment through to Post Implementation Reviews (PIR).
In addition, a number of CMC directors and consultants have experience in ITIL Service Delivery framework implementation and have provided consulting services in this area to both private and public sector organisations.
Internal Quality Management Framework
CMC’s internal QA and management process is based on three (3) key premises, which are offered on a value add basis to our clients:
Where preferred by the client, all deliverables are QA reviewed by a senior member of CMC’s team prior to submission.
All submissions or presentations prepared by CMC are internally quality assured prior to delivery. This includes all Steering Committee material, proposals, offers and analysis related information.
CMC's consultants are committed to Quality Standards as defined within the APT Methodology or the Client’s preferred in-house methodology.
For CMC consultants engaged on client projects, the APT Methodology identifies specific QA points for all phases of the project life cycle.
These quality points are reflected in individual project plans underpinning CMC assignments where client in-house methodologies are not in place or preferred. The project plans are reviewed by CMC’s Senior Management on commencement of most projects and on an ongoing basis, where appropriate.
CMC has a number of clients where internal methodology and QA processes involve peer reviews and walkthroughs, specific internal audit involvement and ongoing QA review of deliverables. CMC has conducted specific QA and Review engagements for many of our clients
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