Although these areas are clearly very important, effective recall programs also need to include effective incident management, decision making, stakeholder engagement and communications. They need to prepare staff to make critical decision and take actions under pressure. This introductory course will examine why some incidents escalate into crises and how crises can be prevented.
SCSINT: Introduction to Product Recalls will cover the following key areas:
- Case studies in effective – and not so effective, incident management and product recalls
- The industry and regulatory environment in the context of product safety and product recall
- Key components of effective product recall programs
One day. The course will include presentations and discussions, practical exercises and case studies and assessment tasks.
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