These criminal acts not only potentially threaten the health and safety of a company’s customers and consumers, but can shut down a business for a period of time as the incident is investigated. They can lead to large scale product recalls even though there may be little evidence that a significant health and safety risk exists.
There have been some cases of companies that have managed malicious tampering incidents effectively and have even enhanced their reputation as a result. Perhaps the most famous case was Tylenol in the United States. Closer to home, GlaxoSmithKline was the subject of two extortion attempts directed at its Panadol brand. What did these companies do right that other companies have failed to do?
This short course will cover the following key areas:
- Case studies in malicious tampering incidents
- Product and facility security systems and processes for preventing tampering incidents
- Initial response to malicious tampering threats and activation of the crisis management team
- Working with authorities to assess risk and decide on appropriate actions
One day. The course will include presentations and discussions, practical exercises and case studies.
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