Security Officers - Site Supervision:
One of the key areas that differentiate SNP from our competitors is the level of supervision that we employ, to ensure that our clients’ requirements are being met. The decision not to maximise profit by reducing the level of supervision has proven to be a key factor for achieving high level of customer satisfaction.
SNP Security has one of the highest ratios of supervisors to guards in the industry. The supervisor’s role is to randomly visit all permanent sites to ensure that security officers are complying with our clients and also SNP’s service and quality requirements and also to perform welfare checks.
During their visits, the supervisors will walk the site with the on-site security officer to verify that the officer is aware of the duties and security requirements of the site. In particular, they will check:
- Compliance with Assignment Instructions
- Auditing of records and Incident Book
- Auditing of site patrols
Each inspection by our Guard Supervisors is documented and the results of these inspections are checked daily by the Account manager and emailed to our clients at the beginning of each new month. Our dedicated Account manager reviews the results of this Audit with the client, to discuss continual ways of improving service delivery.
Where non-compliances are identified, supervisors are qualified to carry out performance counselling. In accordance with SNP’s commitment to Customer satisfaction and compliance we will also undertake a regime of unannounced after hours inspections.