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Service Management

Supplier: DynamicFit

Field Service for Microsoft Dynamics AX allows increased customer satisfaction and better customer service.

Price Guide: POA

Integrate people, information, and resources to empower your workforce:

With Field Services for Microsoft Dynamics AX, your company can realize these benefits:

  • End-to-end management of field and office operations Automate and tightly integrate diverse business processes to better understand and manage field service performance, productivity, and profitability.
  • Improved insight for optimal scheduling and dispatch Understand service urgency and resource status, and match the best resources to every task to reduce response times, lower costs, increase customer satisfaction, and boost profitability.
  • Automated processes that streamline the work order life cycle Enable rapid-response call taking and speed work order creation, assignment, dispatch, closure, and invoicing while eliminating manual processes, redundant data entry, and unnecessary paperwork.
  • Real-time access to critical information Connect office and field staff, and enhance the flow of business and technical information throughout the organization with the convenience of Microsoft┬« Windows Mobile┬« devices.
  • A solution tailored to your unique business needs Use the terminology, equipment, and processes that make sense for your business, and easily accommodate growth with a flexible Web services foundation, a set of agile tools for customization, and tight integration with other Microsoft or third-party solutions that can extend innovation throughout your business.

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