CINTELLATE encourages individual accountability at all levels within your organization through the effective management of actions, whether they are assigned as part of an independent Action Management process or as a result of any of the other business processes we support.
Once an action is assigned, an email notification is sent to the responsible person with a hyperlink back to the system, so that they can understand in detail the requirements and context of the action.
Reminders are automatically sent via email as the due dates of actions approach and an in-built escalation process notifies supervisors/managers if due dates are missed.
Actions can be scheduled on a recurring basis for tasks such as required inspections and collection of periodic environmental monitoring samples which must be repeated regularly in order to maintain compliance.
Many organizations also set 'review for effectiveness' dates for each completed action and record the findings of that review, thereby helping to drive awareness, compliance and innovation on an ongoing basis.
The system's reporting and analysis capability can easily produce summary information on the status of all actions as well as details relating to performance metrics such as the number of outstanding actions per month or the number of actions closed per month.
By managing all actions in the same way, the system can assist individuals understand and manage their own accountabilities as well as monitor and measure progress on a departmental, divisional and corporate basis.
This helps organizations move toward a more integrated and proactive approach to the management of actions and indeed to management of the business as a whole.