Cisco Technical Support Services help protect your network investment by enabling you to extend and enhance the operational lifetime of your Cisco networking devices and Cisco IOS® Software.
Cisco Technical Support Services such as Cisco SMARTnet® and Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise.
Cisco SMARTnet support can maximize availability and minimize risks for systems running mission-critical applications by delivering:
- Ongoing Cisco IOS Software updates, allowing you to efficiently evolve your network infrastructure to address the needs of an ever-changing business environment.
- Rapid hardware and Cisco IOS Software technical problem resolution with 24-hour, global access to an extensive team of expert technical engineers to help resolve your network problems—online or on the telephone.
- Knowledge transfer of Cisco expertise, to enhance in-house technical skill levels.
- Advance hardware replacement, to help reduce the risk of network downtime.
- Registered access to an array of powerful online tools, allowing you to more quickly address common network problems.
- Around-the-clock access to comprehensive technical information and a collection of configuration, installation, troubleshooting, and case management tools.
- A broad base of expertise in networking technology, including voice, video, and data communications