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SkyWire Customer Care - Cisco SmartNET

Supplier: SkyWire

SkyWire recommends a Service Level Agreement (SLA), which encompasses the following: Contracted SkyWire Help Desk, SkyWire Customer Care program for hardware repair and return . Central provision of spare units for back up, On-site support program.

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Cisco Technical Support Services help protect your network investment by enabling you to extend and enhance the operational lifetime of your Cisco networking devices and Cisco IOS® Software.

Cisco Technical Support Services such as Cisco SMARTnet® and Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise.

Cisco SMARTnet support can maximize availability and minimize risks for systems running mission-critical applications by delivering:

  • Ongoing Cisco IOS Software updates, allowing you to efficiently evolve your network infrastructure to address the needs of an ever-changing business environment.
  • Rapid hardware and Cisco IOS Software technical problem resolution with 24-hour, global access to an extensive team of expert technical engineers to help resolve your network problems—online or on the telephone.
  • Knowledge transfer of Cisco expertise, to enhance in-house technical skill levels.
  • Advance hardware replacement, to help reduce the risk of network downtime.
  • Registered access to an array of powerful online tools, allowing you to more quickly address common network problems.
  • Around-the-clock access to comprehensive technical information and a collection of configuration, installation, troubleshooting, and case management tools.
  • A broad base of expertise in networking technology, including voice, video, and data communications

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