Phone Banking. Prescription refills. Automated promotional messages for incoming callers. Vocalité personifies self-service in one pre-integrated solution that brings Interactive Intelligence’s interactive voice response and speech recognition tools together. Yet along with self-service, Vocalité personifies versatility.
In addition to complete inbound IVR capabilities, businesses can use the customisable Vocalité application to create and manage outbound IVR messages, such as appointment reminders or fundraising campaigns. They can also automate services to let employees access HR info or perform work-related functions via telephone.
Vocalité even fits hosted or customer-hosted environments with its simplified change and operations management and open standards interface that welcomes your choice of speech recognition engines.
And no matter what business your business is in, Vocalité’s bundled suite approach allows you to easily integrate contact centre call controls into your call queue handling and business processes.
The Vocalité voice response system scales from 48 to thousands of ports to fit virtually any IVR, contact centre or unified messaging deployment.
Benefits of Speech Recognition, Self Service & IVR Solutions - Vocalité®:
Vocalité’s application flexibility is matched by its equally flexible benefits.
- IVR scalability and reliability by configuring multiple Vocalité-based speech recognition servers to handle thousands of calls simultaneously — should one server ever go down, Vocalité immediately and systematically routes calls to another server.
- Rapid application deployment and central administration using Vocalité’s built-in graphical application generator and pre-built components to create “in demand” speech recognition applications, along with the Vocalité system’s single inherent administrative interface to configure one or more speech recognition servers.
- A lower total cost of ownership resulting from Vocalité ’s customisable application-driven architecture, open standards interface and unified administration for inbound as well as outbound IVR processes.
- A faster return on investment via the ability to build and manage results-oriented outbound campaigns, and to pre-integrate call recording, sales verification and other capabilities that enable your company to realize a higher ROI in months, not years.
Along with Vocalité for IVR, Interactive Intelligence offers a sophisticated design environment for speech recognition that adds a new dimension to the self-service experience.
Speech-enabled applications let you capture the personality of your best contact centre agent, create voice-based company directories, or implement auto attendant processes to replace outmoded voice response systems made only for touchtone phones.
Also to make speech recognition both powerful and reliable, Interactive Intelligence uses an open standards interface so you can use speech engines from industry leaders like ScanSoft® (the SpeechWorks® engine), Nuance and Aculab.
By doing so, organizations can construct speech applications using high-level building blocks that are simpler to put together and easier to maintain. Speech recognition grammars also are specified using an industry standard format, eliminating any dependency on multiple vendors.
Our flexible speech solutions even drive easy migration to voice over IP using the SIP standard to support high-scale solutions.
Speech capabilities from Interactive Intelligence are designed to run as standalone IVR solution with Vocalité®, and as a pre-integrated solution in the Customer Interaction Centre® application suite for contact centres and the enterprise.