In 1998, a one man company started as a channel partner to NEC Australia, one of Australia’s leading IT corporations.
Since then, telecommunications equipment and services provider PABX Sales and Service Pty Ltd (PABX Sales) has been growing by leaps and bounds.
With an annual turnover of AUS$6 million, this 23-person operation designs, supplies, installs and maintains telecommunications networks for many medium-to-large enterprises.
The company, however, could not afford to rest on its laurels as new technologies emerged and competition increased due to the convergence of voice and data networks. As a result of this progressively complex business landscape, the company needed a business management solution to sharpen and retain its competitive edge.
"We had a rudimentary system that could only perform basic accounting functions and it couldn’t keep up with the increasing sophistication of our business," says Gordon Blunsdon, Dealer Principle, PABX Sales.
This legacy system was handicapped when it came to generating detailed service level and business performance reports. The lack of visibility into project status and availability of resources also resulted in the company’s limited ability to keep track of inventory or to plan and manage budgets.
Using a manual system also gave rise to many inefficiencies. For example, creating invoices was a headache as information needed for invoicing had to be retrievedby the finance department and manually re-entered into their own accounting system. This meant a delay in generating invoices with obvious implications for cash flow.
Rich Functionality at an Affordable Price
PABX Sales and Services’s initial plan was to purchase an off-the-shelf service management system. However, SAP Business One’s wide plethora of functions, ease-of-use, scalability and attractive price tag proved too hard to resist, said Blunsdon. Being able to leverage the rich ecosystem of SAP partners who are focused on developing integrated modules also convinced PABX Sales and Service of SAP’s fit with the company’s long-term plans.
PABX Sales and Service took a handson approach by deploying the SAP solutions themselves. At the same time, it also relied on its implementation partner, Evolution Software Services for technical assistance when needed because of its deep experience with SAP solutions.
It took four months to implement the financial and service modules, which went live in July and October 2006 respectively.
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