By monitoring call volumes and checking them against your plan you can manage resources to meet demand more efficiently. You can compare today’s performance with trends and compare individual or regional performances at a glance.
Simple graphics present business critical data in a way that will drive your telemarketing team forward to meet their targets. Displays can be placed in central locations, on projector screens or computer monitor towers to ensure they are in the line of sight of the entire team.
By prominently presenting targets and key performance indicators you can increase the team’s focus and by displaying real-time progress against targets, and delivering real-time updates and audio prompts VisuLive can encourage a more results-driven culture and supercharge performance.
We work with you to agree which pieces of information will be the most powerful in driving your telemarketing operation. We will guide you in this process and use our insight to create the perfect solution.
The Telemarketing VisuLive solution then simply draws existing data from your business and channels it into customised dashboards that can be displayed in a number of formats around your business.
The Masternaut Three X team works with you to determine the best format for the displays which can be projected in large format or broadcast on large plasma screens where teams sit in one area. They can even be set up to be viewed on computer monitors or wherever they will be the most effective in driving business.
Simple ‘score board’ style graphics can present a series of data in a variety of designs for quick and easy reference.
Real-time data feeds allow displays to be refreshed every 10 seconds, providing immediate and accurate insight to your teams. And actual images of team members can be added to encourage a personal connection and make the data even more actionable.
Benefits of Telemarketing VisuLive®:
- Encourage more target-focussed telemarketing activity.
- Harness team spirit to increase conversion and performance.
- Motivate your team with inspirational messages.
- Create real-time links with homeworkers, teleworkers and the team in the office.
- Track performance to identify areas for improvement.
- Anticipate changes and re-deploy resources to meet demand.