Founded in 1953, Tieman Industries is a family-owned business that began in the backyard of the founder's home, building tanks and vats for the dairy industry.
Today, Tieman design and manufacture liquid road tankers (stainless steel, mild steel and aluminum), loading dock products, freight and scissor hoists, tail lifts and vehicle disability access equipment.
These specialised product groups are used within many broad industry segments throughout the market Tieman support their products with a professional mobile service team of over 65 company employed service technicians around Australia.
Selected and implementing Epicor ERP
Tieman undertook a rigorous selection process reviewing solutions from many vendors including SAP, Oracle and Epicor Tieman’s requirements covered their entire operation, especially Engineer-to-Order (ETO) manufacturing, Make-to-Stock (MTS) and after-sales service, including in-house and mobile service units.
"The implementation started in our largest division first which is the tanker business," Marcel Wynn, general manager, Tieman, said.
"This required considerable thinking around our business processes and methodology. Additional time spent in this area has enabled us to identify efficiency opportunities between engineering and manufacturing.
"The advantages the Epicor ERP provide are the solid foundation in the business to explore other initiatives we could not contemplate previously. Areas such as Product Litecycle Management (PLM) to manage engineering changes are realistic areas for us to focus on in the near future."
What are the benefits Tieman has achieved with Epicor ERP?
The Epicor ERP system integrates all areas from finance to production, engineering, to distribution and warehousing to production planning and scheduling, purchasing, milestone tracking and billing.
"Epicor ERP provides us with complete visibility to the point where we know exactly where a job is up to in the production line system at any stage," Wynn said.
"The benefit this gives us is enormous. We have greater control of our cash flow, our demand and our resources The ERP system gives us the ability to drill down from any screen through to the originating transactions. We will be able to track and trace jobs by serial number through to the originating transactions once fully implemented. It is very flexible and very powerful."
Managing and tracking field support/services
Tieman provide a range of value added support options to their customers including after-sales service.
"We have a combination of planned/scheduled service at our customer's premises and on-site at our branches and 24/7 nationwide breakdown support," Wynn said.
"Managing this to increase our efficiency in delivery and cost/time tracking and billing is a key future objective."
The application is set up for a single interface, so a dispatcher can track all stages of each service call with just a few mouse clicks.
Field Service will allow Tieman to solve key operational problems including return-to-base travel.
"The system delivered everything we asked of it and more! In terms of costs we are under what we budgeted," Wynn said.
Epicor ERP provides Tieman Industries with greater visibility throughout the entire supply chain including marketing and sales, production and planning, sourcing and procurement, installation and service, and financial recognition.
In an increasingly competitive environment, Epicor ERP will enable Tieman to easily manage the impact of constantly changing customer requirements.
Wynn concluded: "We are working in strategic partnership with Epicor on our future rollout plans including PLM and Mobility to our service group."