Astea provides training both onsite at our customer installations, as well as at one of our training facilities worldwide. In addition, due to the system’s Internet-based design, training can also be conducted via the web in order to provide an inexpensive alternative for remote and geographically dispersed personnel.
Customized curricula spans user-level application training, through executive seminars on best practices, to sessions tailored for specific business environments.
Sample courses include:
Alliance Field Service
Course Duration: 5 days
User-level training including workflow, tables, and customer requests
Course Duration: 2 to 3 days
Power user training on such topics as security, tool setting, database setup, schema generation, import/export utilities, batch management, and customization overview
Course Duration: 5 days
In-depth overview of architecture, security profiles, tailoring business rules and workflow, adding fields and forms, and managing customization
The support team is dedicated to delivering rapid resolution to customer issues. A wide range of maintenance and support programs is available to provide the services needed to operate in a mission-critical services environment. Our services are tailored to user requirements and preferences, and designed to promote customer satisfaction, return on investment, and long-term operational enhancements.
Support services include:
Telephone helpdesk support
Tiered support programs, including optional 24x7 support for Priority 1 issues
Standby support for key milestones, such as going live, cycle counting, etc.
Business practices and process consulting
Astea International | Service Management Software
Astea is committed to helping organizations maximize the value of their service operations. The Astea Alliance suite of service management software addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimises critical business processes for Contact Centre, Field Service, Depot Repair, Logistics, Professional Services, Sales and Marketing. Focused on the unique needs of service-centric organisations, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instrumentation and controls, business system and medical devices.