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Training & Support Services

Supplier: Astea International

Astea offers a wide range of services to enable our customer to best leverage our advanced technologies to drive business benefit.

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Training

Astea provides training both onsite at our customer installations, as well as at one of our training facilities worldwide. In addition, due to the system’s Internet-based design, training can also be conducted via the web in order to provide an inexpensive alternative for remote and geographically dispersed personnel.

Customized curricula spans user-level application training, through executive seminars on best practices, to sessions tailored for specific business environments.

Sample courses include:

Alliance Field Service

Course Duration: 5 days

User-level training including workflow, tables, and customer requests

System Administration

Course Duration: 2 to 3 days

Power user training on such topics as security, tool setting, database setup, schema generation, import/export utilities, batch management, and customization overview

Alliance Studio

Course Duration: 5 days

In-depth overview of architecture, security profiles, tailoring business rules and workflow, adding fields and forms, and managing customization

Customer Support

The support team is dedicated to delivering rapid resolution to customer issues. A wide range of maintenance and support programs is available to provide the services needed to operate in a mission-critical services environment. Our services are tailored to user requirements and preferences, and designed to promote customer satisfaction, return on investment, and long-term operational enhancements.

Support services include:

  • Telephone helpdesk support
  • E-mail support
  • Tiered support programs, including optional 24x7 support for Priority 1 issues
  • On-site service
  • Standby support for key milestones, such as going live, cycle counting, etc.
  • Business practices and process consulting
  • Implementation services

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