The course demonstrates the benefits that can be gained by the organisation through the application of various interactive exercises.
- Customer Focus
- Value Adding verses Non Value Adding
- Basic Process Mapping
- Root cause identification using Cause & Effect Diagrams
- Reduction of Variation through the implementation of SOP’s
Who should attend?
Members of a Project Team and any personnel who are tasked with contributing with change programs aimed at delivering improved yield, quality, service delivery and costs.