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Ukrainian manufacturer manages operations with Microsoft ERP

Supplier: Microsoft Dynamics
18 December, 2012

Kyiv Cardboard and Paper Mill Public Company is a leading enterprise in the pulp and paper industry. Its processing capacity exceeds 850 tons a day and it produces over 30% of all cardboard and paper products in Ukraine.

"Our top-priority goals for implementation included sales automation within the adopted basic process: from receipt of order to shipment of the finished product to the client. Given specific features and the wide range of products ordered by each client, Microsoft Dynamics AX was used to remove old order-handling principles completely." - Oleksandr Molodtsov, Head of the Cardboard Sales Department, Kyiv Cardboard and Paper Mill

Kyiv Cardboard and Paper Mill Public Company, is a leading enterprise in the pulp and paper industry. Its processing capacity exceeds 850 tons a day and it produces over 30 per cent of all cardboard and paper products in Ukraine.

Its clients include 500 companies in Ukraine and abroad. The Mill's production complex has three main (container/box cardboard, sanitary/hygiene paper and paper products, corrugated packaging) and four ancillary facilities.

Business needs

Over the past decade, the Mill has developed and introduced numerous business applications for a number of tasks — from preparing and planning production to managing logistics and sales. "Classical" solutions (accounting based on 1C: Accounting, financial accounting in Microsoft Excel, etc.) were gradually supplemented with modern management systems for manufacturing processes. However, by being disconnected and narrowly specialised, these solutions soon made it impossible to create a single information system. As a result, any changes to business processes required significant resources and time to adjust programs. This was followed by a "recovery" period for operating activities. Similarly, information could not be processed in real time and systems were mainly used to makes summaries at the close of each month.

This gave rise to the need to implement a bundle of ERP (Enterprise Resource Planning) and MES (Manufacturing Execution System) class, full-fledged solutions. Selection of the manufacturing execution system was clear from the start, as there is a globally recognised leader for the pulp and paper industry — Optivision from Honeywell. However, the situation with end-to-end enterprise management systems was much more complicated. Very few representatives of the latter can offer customised accounting and support for continuous manufacturing cycles at the same time. In addition, the ERP solution had to be integrated with Optivision and a package of business, tax and financial accounting had to be supported. The combination of these requirements was the driver behind the selection of Microsoft Dynamics AX: a platform that actively develops and offers great features for adaptation and expansion.


The project formally started in April 2009. Industrial commissioning was scheduled for January 1, 2011. Unfortunately, at that time, neither Ukraine nor neighboring countries had a company with experience implementing Microsoft Dynamics AX in the pulp and paper industry. Nevertheless, the contractor was chosen and started work. However, there were some changes made early on, i.e. analysis of business processes affecting the number of contracting organisations, the structure of the project management team, appointment of a new project manager and changes in responsibilities for project implementation. Naturally this affected project delivery dates. Oleksandr Dudarenko, the Mill's IT Director, believes that major problems included the complexity of the project, the need to cater to specific features of the three main and four ancillary production facilities, the tight implementation schedule, lack of experts and amendments to Ukrainian tax laws effective from January 2011.

In spring 2010, the project was properly re-launched. The Mill set up its own project team of five experts with experience implementing Microsoft Dynamics AX. ERP PROFI and SMART business were the contracting organisations that remained part of the project and saw it through to launch. The number of experts in the project, both from contracting organisations and also simultaneously engaged from the Mill, reached 50 at peak times. The system's commissioning was moved to April 1, 2011 (95 per cent of all work was done from March 2010 to March 2011).

The project uses a three-level architecture based on Microsoft Dynamics AX 2009: the database server (Microsoft SQL Server 2008), the application server and client stations. SQL Server Reporting Services is used to develop and generate part of the reporting forms.

The project involved implementation of financial accounting, record-keeping for inventories, procurement, sales and – for the first time in Ukraine – business and tax accounting in accordance with applicable Ukrainian laws as amended during 2011-2012. In addition, end-to-end interfaces were developed within the project for interaction with Optivision MES systems for pulp and paper production and PMASC (a system for planning corrugated fiberboard production). They were also integrated into railway and car weigh-house management systems. A management system was introduced for transport logistics. At the moment of the system's launch there were more than 100 users; this number now exceeds 250.

Project highlights:

Development and introduction of a mechanism for automatic generation of the entire package of documents for products manufactured and shipped; including quality certificates generated by Microsoft Dynamics AX on the basis of input data from manufacturing MES systems. For example, tax invoices are now issued with their single registry maintained 24/7 (a requirement in the 2012 Tax Code) regardless of where they are issued — the Accounting Department, the cardboard or paper warehouse or the corrugated fiberboard production facility. Another example: the Mill's main raw material is waste paper; with over 28 tons consumed every month. Consolidated data on all incoming raw materials used to be manually entered from local accounting programs into 1C: Accounting before Microsoft Dynamics AX was implemented. After the introduction of Microsoft Dynamics AX, all entries (about 2,000 a month) are automatically posted in the Ledger.

Cost accounting algorithms and models, including industry-specific ones, have been developed and introduced. For example, the cost of a paper mill that produces over 150 different products (toilet paper, tissues, paper towels) was previously calculated based on groups of products and took at least 10 days. After costing algorithms were implemented in Microsoft Dynamics AX, the cost is calculated for each type of product (!) with significantly improved accuracy and a time reduction to 2 days at most. 90 per cent of time is now spent on verifying the accuracy of input data rather than costing. In the future there are plans to calculate actual cost minimums by the decade rather than only at the end of the month.

Specific algorithms and processes have been designed for corrugated fiberboard manufacture. For example, about 2,500 production orders are processed every month. Before Microsoft Dynamics AX was implemented, cost could only be calculated through breakdown by product types. Now we are about to complete work aimed at implementing a real-time calculation mechanism for the actual cost of each individual order. Implementation of Microsoft Dynamics AX also gives automatic control over order placement in production (depending on the number of orders already in production), products manufactured and still stored at the warehouse and financial relations with each client.

A feature was implemented to support business and tax accounting processes in Microsoft Dynamics AX following changes introduced by the new Tax Code in 2011. The solution can be divided into the following sections: general financial accounting, VAT accounting and tax accounting.

Vlad Berezin, Project Manager (PM) since February 2010 and Director at ERP PROFI, points out that "the implementation project at the Mill was the most complicated I have ever dealt with during my many years as PM. Apart from the factors listed above, this stemmed from the large number of business processes to be introduced, the significant number of new requirements added during project implementation, very tight implementation schedules and management of a large workforce within the project team. To convey the scale of the project, I can offer illustrative figures: the initial project plan developed prior to launch involved about 13,000 man-hours, but the project team put in about 27,000 man-hours by the time the system was industrially commissioned. Initial deadlines were pushed back 3 months, which is within the limit established by PMI project management standards for such a project. We managed to keep the project within the original budget."

Kyryl Rudnyev, sales director at SMART business, believes that "the project was complicated due to its wide functional coverage; commissioning through cut-off when the old system is switched off and a new one is launched at the same time".

"This method is incredibly difficult to implement but also most effective," Rudnyev said.

"Companies should opt for it when there is a large number of qualified resources (there were over 30 external consultants and developers at certain times), a coordinated effort by the entire team involving both internal and external resources and full support of the project from the Customer's management."

Industrial commissioning of the ERP system was followed by a certain period of adjustment, which required correction of some organisational and technical errors, streamlining the import of "variegated" input data from old applications, etc. Nevertheless, the Mill's staff started using the system 24/7 on the very first day.

Now we are adjusting cost calculations for each manufacturer; starting up and commissioning second-priority functional units for logistics record-keeping and search of transport; transport control within the enterprise's territory; budgeting; automation for submission and approval of inventory procurement requests (the Request for Quotes campaign); and implementation of a bar-coding system at all production facilities’ finished product warehouses; etc.


Despite the complexity and large scale of the project, it actually broke even in the first 12 months of operation. Such high ROI is the result of the system covering literally all aspects of the Mill's operations and procurement of a number of crucial advantages for the enterprise.

A single uniform enterprise management system

Integration of all business processes into a general management mechanism allows for centralised control over the entire manufacturing cycle — from delivery of raw materials to sale of finished products. In this way, business has become more manageable and the Mill's management is now able to make specific management decisions based on accurate and exhaustive, real-time data.

For example, cost calculation in the old accounting systems did not allow for detailed calculation of expenses for each type of product made. The calculation was done instead for a group of products. The operating result could be obtained only 15-20 days after the month-end close rather than in real time. The new system corrects this (and other errors related to data transfers between systems) and eliminates data redundancy.

Special features of manufacturing processes fully catered to

In addition to out-of-the-box functionality, configured and customised to suit specific business processes, Microsoft Dynamics AX 2009 offers advanced tools for expansion and integration with external systems. This has helped cater fully to the special features of all the Mill's facilities and provide interfacing with MES and other systems. Vlad Berezin believes other ERP systems are unlikely to offer such flexibility. They would instead make project implementation more complicated, costly and lengthy.

Transparent business processes

The ERP system clearly formalises business processes to make them fully transparent and makes sure users follow adopted rules. Project implementation helped enhance control over expenses and improve the quality of client service.

Transport processes (delivery of goods to consumers) were related to contracts entered in the system and were thus adjusted to their specific terms and conditions. This was instrumental in introducing a mechanism for rigid control over logistics, accounts receivable and payments from clients.