Easy record keeping of all emails, phone calls, appointments, documents
Sales Process Management (single view of the customer and their data, opportunities, quotes, literature, orders)
Marketing Process Management (personalised and targeted campaigns, segmentation, marketing automation, marketing analytics and much more)
Customer Service (case management, routing and queuing, service history/scheduling, contracts, knowledge base)
Native integration into applications you already know - Microsoft Outlook, Word, Excel
Microsoft Dynamics CRM is easy to learn and use and operates just like you do! Access Microsoft CRM in a number of convenient ways, directly from your Outlook, a secure web browser or via your mobile. You can easily adapt it to your business processes by simply changing or adding fields 'on the fly'.
Microsoft Dynamics CRM integrates with a wide range of software including but not limited to, Microsoft Dynamics GP, Microsoft SharePoint, Microsoft Dynamics AX, Microsoft Business Intelligence and Microsoft Dynamics Retail Management System to provide you with a complete business management solution.
As a Gold Certified Microsoft Partner, Professional Advantage not only implements Microsoft Dynamics CRM at other companies, but uses it in-house as an all-encompassing customer management system with 250+ internal users.
We have experience implementing Microsoft Dynamics CRM solutions for organisations ranging in size from 5 to over 100 CRM users. This experience has included organisations in a wide range of industries such as Pharmaceuticals, Wholesale Distribution, Business Services, Property Development and Management, Financial Services, Professional Services, High Technology and Not for Profit including Membership organisations.
Professional Advantage | ERP, Retail, Accounting, CRM, Portals, BI,
Professional Advantage works with medium sized organisations who seek to improve performance through application of technology and services.
Professional Advantage is one of the best qualified providers ...