Easy record keeping of all emails, phone calls, appointments, documents
Sales Process Management (single view of the customer and their data, opportunities, quotes, literature, orders)
Marketing Process Management (personalised and targeted campaigns, segmentation, marketing automation, marketing analytics and much more)
Customer Service (case management, routing and queuing, service history/scheduling, contracts, knowledge base)
Native integration into applications you already know - Microsoft Outlook, Word, Excel
Microsoft Dynamics CRM is easy to learn and use and operates just like you do! Access Microsoft CRM in a number of convenient ways, directly from your Outlook, a secure web browser or via your mobile. You can easily adapt it to your business processes by simply changing or adding fields 'on the fly'.
Microsoft Dynamics CRM integrates with a wide range of software including but not limited to, Microsoft Dynamics GP, Microsoft SharePoint, Microsoft Dynamics AX, Microsoft Business Intelligence and Microsoft Dynamics Retail Management System to provide you with a complete business management solution.
As a Gold Certified Microsoft Partner, Professional Advantage not only implements Microsoft Dynamics CRM at other companies, but uses it in-house as an all-encompassing customer management system with 250+ internal users.
We have experience implementing Microsoft Dynamics CRM solutions for organisations ranging in size from 5 to over 100 CRM users. This experience has included organisations in a wide range of industries such as Pharmaceuticals, Wholesale Distribution, Business Services, Property Development and Management, Financial Services, Professional Services, High Technology and Not for Profit including Membership organisations.
Professional Advantage | ERP, Retail, Accounting, CRM, Portals, BI,
Professional Advantage works with medium sized organisations who seek to improve performance through application of technology and services.
Professional Advantage is one of the best qualified providers of leading international business solutions which include well known brands such as Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics CRM, Infor SunSystems, XMPro, Microsoft SharePoint, QlikView Business Analytics & Board Corporate Performance Management.
The unique distinction of Professional Advantage our ability to offer an unrivaled breadth and depth of solutions for all business IT needs. We provide:
- Accounting and Financial Software
- ERP and Retail Business Systems
- Customer Relationship Management (CRM)
- Business Intelligence and Planning
- Collaboration and Workflow
- Business Process Management
- Document and Content Management
- Infrastructure and Managed Services.
Professional Advantage is well resourced with 6 offices across Australia and overseas. We have worked with over 1000 organisation to help them:
• Increase revenues and profits
• Control and reduce costs
• Improve efficiencies
• Achieve better value from information
• Better manage performance of overall business down to individuals
• Improve planning
• Achieve better returns on assets and resources
Over the years, Professional Advantage has won many vendor and business awards, including Microsoft's President's Club Award and Infor's Gold Partner Award.