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Work Place Bullying and Harassment Training

Supplier: Cobra Training Services

Workplace bullying and harassment Training is a one day course designed to assist managers, supervisors and team leaders in dealing with anti-social behaviours in their workplace.

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Work Place Bullying and Harassment Training

Course Overview

Organisations are required to take all reasonable steps to prevent bullying and harassment in the workplace. Managing workplace bullying and harassment is a one day course designed to assist managers, supervisors and team leaders in dealing with anti-social behaviours in their workplace. During this session you will be provided with comprehensive information and resources to develop and implement strategies for managing workplace bullying and harassment.

Course Content

  • Defining workplace bullying, discrimination and harassment
  • Effects of bullying and harassment on employee health and business performance
  • Management/senior staff roles and responsibilities in maintaining standards of conduct and building a culture of zero tolerance
  • Risk management – prevention and intervention (what to do when an issue is raised)
  • Effective management of workplace complaints / grievances
  • Questioning techniques and empathetic listening
  • Implementing workplace bullying and harassment policy and procedures

Course Outcomes

On successful completion of the training program participants will be able to:

  • Explain the range of legal requirements in relation to workplace bullying and harassment
  • Define workplace bullying
  • Discrimination and harassment
  • Identify indicators
  • Effects and impact of workplace bullying and harassment
  • Apply risk management processes
  • Develop prevention and intervention strategies
  • Explain the principles of natural justice and procedural fairness
  • Effectively manage complaints/grievances using effective questioning techniques and empathetic listening skills.

A Certificate of Attendance is issued to each course participant.

Course Duration

  • One Day (approx 6-8 hours)

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