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National Field Service & Support | insignia

Supplier: insignia

So that you and your business always have peace of mind when it comes to our entire product range, insignia offers industry-leading servicing and support across Australia.

Price Guide: POA

insignia has a fleet of qualified staff for all your servicing needs.

Getting the best out of your equipment is easy with insignia. Our Total Productive Maintenance (TPM) partnership approach ensures you experience the maximum system uptimes required from your coding and labelling equipment. Nationwide assistance and a range of support strategies are vital parts of our commitment to you.

Technical HelpDesk

Service requests and trouble-shooting assistance - 1800 804 445

As an insignia customer, you can be confident our supportive technical service team is always at hand to help with any enquiries you might have.

Our knowledgeable technicians will provide you with expert help whether you are setting up a new label printer, have issues with your current label printer or Domino coding product, or simply need help with your BarTender barcoding software.

  • Service requests & Bookings 
  • Request Breakdown Support 
  • Basic Troubleshooting 
  • BarTender Software telephone support

Reach any of our nationwide locations: Brisbane; Townsville; Sydney; Melbourne; Tasmania; PerthAdelaide

Support Network

Whether you are booking a maintenance visit, planning team training or in need of breakdown or recovery support, insignia's Technical Service Team are ready to assist.

It is easy to get in touch, either by completing our online booking form or calling our Service Hotline on 1800 804 445 for phone technical support and troubleshooting.

Should you require on-site support, our team cover all states of Australia. insignia's highly trained technicians are all electrically qualified, and will come to you equipped with the most common spare parts.

insignia is an Authorised Service Provider, accredited across all brands we support, and we operate repair centres in both Brisbane and Melbourne.

Additionally, you benefit from our direct relationships with the manufacturers of our coding and labelling systems, as we only supply genuine parts and considerable stock holding of equipment, consumables and spare parts allows us to resolve issues quickly.

Preventative Maintenance & Warranty Products

Plan ahead with a preventative maintenance regime that safeguards your production line from availability, performance and quality losses.

We understand that downtime on production lines is costly, and prevention is the best approach. Our team of field support technicians focus on predictive and preventative maintenance while on-site, checking key indicators of future failure, as well as assisting with training and education of your team. Peace of mind and a schedule of predictable costs make it easier to manage the overall lifetime effectiveness of equipment.

Installation & On-site Training Support

Providing your team with the right knowledge will ensure your coding and labelling process is productive, efficient and cost-effective.

insignia can help you with the installation of Domino products, Thermal Printers and Software. Additionally, we can provide on-site training for user-operators and technical staff.

Whether you're looking for assistance with BarTender, setting up a new printer, or need to request an on-site repair of your labelling equipment, please contact us. 

More information on insignia's servicing and support