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Voice Recording Software | eXperience

Supplier: Electrodata Pty Ltd

Electrodata have designed eXperience to meet the requirements of critical call centres in which many thousands of agents must be recorded with accuracy yet with economy.

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eXperience's distributed architecture allows recording, archiving, replay, quality assessments nand system administration to occur at diverse locations, wherever there is a LAN/WAN or Internet connection. Its use of the latest Intel/Microsoft technologies means eXperience and can grow with them. Limitations are only imposed by factors such as network capacity, memory size and CPU speed, which are ever increasing.
   
eXperience has an array of features for larger call centres, including high channel capacity, distributed SQL databases, and centralised archiving.

eXperience leapfrogs competitors to deliver reliability, robustness and simplicity of operation. Benefits include:

  • Peace of mind knowing your recording system is geographically spread and not compromised by single site data losses.
  • Convenience with usability being anywhere on your LAN/WAN or Internet. Work from home or a cyber cafe in Majorca.
  • Ease of use following Electrodatas long tradition of simplicity of operation.
  • Improved efficiency and profitability thanks to happier customers and staff.
  • Your investment is future proof thanks to our Web Services interface that can talk with any CRM.

Click here to view product brochure

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