With TransLogix Web Server it is easy to integrate e-commerce and technology into your business.
- Improved Customer Service
More and more companies are using the Internet to improve the service that they offer to clients. By providing them with secure password protected access, clients can access the system to check orders, confirm pricing, receive invoices and statements and make payments.
Customer queries can be quickly and efficiently handled freeing up staff, improving customer service and reducing costs.
Providing an information portal for your clients and suppliers to access their own information from your website reduces the cost and improves the perception of customer service. Invoices, PODs and freight tracking reports can be readily made available to customers online.
Online involvement with your customers is a key opportunity to add value by not only making it easy for them to work with you but also to provide them with the information they need in real time.
Not only does this help to build customer loyalty it also reduces the cost of servicing the customer.
- Improved Productivity
The Internet can also dramatically improve multi depot productivity as information is available live as it is entered from anywhere on the network.
Sapphire TMS is a totally integrated system so information entered via the Internet automatically updates all the other relevant modules. This real time information makes the management of the business more immediate and effective.